Are OVO Energy honouring the Warm Home Discount to Spark Energy customers?
Best answer by Transparent
The formal company announcements from OVO, Spark and Ofgem all suggest that your contract currently remains a Spark one. See Ofgem Notice here. OVO have taken over the company Spark Energy and three other related companies.
There are a number of regulatory steps which have to occur in sequence, starting with outstanding Charges against the Company being "satisfied", followed by the appointment of a Board of Directors and/or an administrator. If you know your way around the Companies House website, you can follow this process as it happens.
In order that there is no disruption to Spark's customers, Ofgem has agreed that the company may trade, but under OVO's trading licence.
So your Warm Home Discount should still be applied by Spark.
If you feel unhappy with this, then there is an agreement that no exit fees will be applied should you choose to terminate your contract with Spark and move elsewhere.
Of course, you could decide to contact OVO by calling them on 0330 303 5063 and open a new account. I suggest you mention that you'll only agree to move from Spark if OVO will apply the required Warm Home Discount!
If you need further help, please feel free to re-post here.