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How do I contact OVO Customer Services if I need some help?

  • 4 December 2018
  • 6 replies
  • 3742 views

How do i contact Ovo Customer Services - is it only through this forum?
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Best answer by NinjaGeek 4 December 2018, 10:53

Updated on 15/10/2020:


Depends on what you need help with. Check out this topic, for help with finding the answer on this forum!

If you need to actually get hold of the OVO Support team, you can contact on different channels:

Phone - 0330 303 5063 - Open Monday-Friday 8am-6pm. 

 

Webchat - Help Centre - Open Monday-Friday 8am-6pm and Saturday 9am-1pm.  

 

Facebook, Twitter - Open Monday-Friday 8am-8pm, Saturday and Sunday 9am-5pm. 

 

If you have an emergency, it might not actually be OVO you need to contact! See this topic for a comprehensive guide on who does what and who you need to contact. 

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Userlevel 7
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Updated on 15/10/2020:


Depends on what you need help with. Check out this topic, for help with finding the answer on this forum!

If you need to actually get hold of the OVO Support team, you can contact on different channels:

Phone - 0330 303 5063 - Open Monday-Friday 8am-6pm. 

 

Webchat - Help Centre - Open Monday-Friday 8am-6pm and Saturday 9am-1pm.  

 

Facebook, Twitter - Open Monday-Friday 8am-8pm, Saturday and Sunday 9am-5pm. 

 

If you have an emergency, it might not actually be OVO you need to contact! See this topic for a comprehensive guide on who does what and who you need to contact. 

I have tried speaking to them on the phone but cant get answers
I have tried emailing they dont respond
I have tried the facebook team , waste of time
I tried the complaints page and kept getting Capitcha error
yes you can contact them by e-mail but the question is do they reply ??????
Userlevel 7
What's the issue @Baz ? Maybe we can help on here? We are extremely busy at the moment so it's taking slightly longer to get to you at the moment.

If you can share what's up, or maybe try and search the forum to see if you can find an answer to your question I'm sure we can try and help.

Darran

Problems with electric meter and supply, what is Ovo’s contact number?

 

Why isn’t there a simple “Contact Us” page?

Userlevel 6

Take a look at the best answer, @NathanSLH, we do have a contact us page - you can find it here.

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