I've just been informed by OVO customer service that my gas has not been billed since the start of 2018, hence a rather high bill this month!
Customers services said they knew about the issue but this was never communicated to me.
All gas and electric readings have been provided but despite this OVO appears to have had an issue.
Has anyone else been in a similar situation?
Best answer by Tim_OVO
If that's the case, we've messed up for sure. That said if you're getting the online discount (Self Service Discount), we'd expect you to do some chasing of a missing bill.
If you wanted the issue looked into, or advice on a payment arrangement, it might be best to give our Collections team a call: 0800 0699 831.