I was with Ovo for electricity for approximately two years. The first year went fine and the second year, in exactly the same flat and with one less occupant, the bill went through the roof.
An advisor on the phone confirmed when I began giving more regular readings that he thought there was something wrong with the reads. After a lot of emails I did not get anywhere with establishing what happened and my only option was to set up an increased direct debit to pay off the debt.
I am now in a new property with a new supplier and was wondering if there are any settlement options if returning to Ovo?
Best answer by Mw2870
To help understand the issue better? Do you still owe OVO money from a previous property?
If the opening or closing meter readings being used were inaccurate, you might have been able to change them whilst you were their customer: https://www.ovoenergy.com/ovo-answers/topics/meters-and-meter-readings/how-to-dispute-your-opening-and-closing-readings.html.
It will be difficult now that you've moved house though.