Why didn't OVO give me statement for the period 16/12 to 14/01 or take any direct debit.
Today I received 2 statements one for the period 16/12-14/01 and then 15/01-16/02 both listed as February statement!!!!
OVO is starting to go downhill
Best answer by Lucy_OVO
When you receive your statement will depend on what day your invoice and statement are created. What day does your bill normally reach you? It could be that there is an error our end that is holding it up and if this is the case, a simple click of a button might be all that's required to push this through, especially if this has happened before. You'd need to contact our Social team on Facebook (https://twitter.com/boostpoweruk) or Twitter (https://www.facebook.com/boostpoweruk/) so that they could look into this further for you.
If you receive a discount for managing your account online, don't worry about loosing this if you need to contact us. If something isn't working (e.g. you're not getting statements), then you wont be penalised for raising this to us.