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Why has my Warm Home Discount credit gone down?

  • 27 March 2019
  • 3 replies
  • 217 views

account is edited by moderator i had £140 put into my account for and now is showing £131.62 i have had no bills yet so why has over £8 gone from my account?
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Best answer by Nancy_OVO 5 April 2019, 17:20

Hi @jennydm - it sounds like there was a debit balance on your account before the Warm Home Discount payment was added. Some of the Warm Home Discount payment would've been used to clear this.
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Userlevel 6
Badge +4
Hi @jennydm - it sounds like there was a debit balance on your account before the Warm Home Discount payment was added. Some of the Warm Home Discount payment would've been used to clear this.
ive had my bill now is that for both bills and can i leave you now
Userlevel 6
Badge +4
Hi @jennydm - as I can't access your account details, I wouldn't be able to advise on this. Please drop the team a message on Facebook with your account number, full name and DoB: m.me/ovoenergy

Thanks

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