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Why has my bill been updated due to ' Economy Energy'?

  • 7 November 2019
  • 1 reply
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I’ve received a new bill from OVO apparently because I’ve moved from  Economy Energy.

This is entirely incorrect - I did not move from their company - so why is OVO sending out incorrect information and why should that change my bill?

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Best answer by Amy_OVO 8 November 2019, 16:20

This does sound really odd, @readjono, especially as you’ve mentioned you were never on supply with Economy Energy, please reach out to our team as soon as possible so they can look into this. 

You can send us a message on Facebook, Twitter or email the team on hello@ovoenergy.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 303 5063.  

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This does sound really odd, @readjono, especially as you’ve mentioned you were never on supply with Economy Energy, please reach out to our team as soon as possible so they can look into this. 

You can send us a message on Facebook, Twitter or email the team on hello@ovoenergy.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 303 5063.  

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