Best answer by Darran_OVO
Thanks for being the first customer to post a question on our new forum! Great to have you on board.
We are still new so I'm stepping in to help while our other users get up to speed. Hopefully this is useful.
This is odd, you usually wouldn't get an estimated bill, so there's a couple of things we'll need you to check for us to ensure your smart meter is connecting with us as it should be. The quickest way to do this is to check a few details on each of the meters.
On the electricity meter, can you see the WAN light? This will be either flashing (in cycles of up to 5), or solid. If it’s a solid light, it means we don’t have a connection with the smart meter and we’d need to get you an aerial to improve the signal. It would also explain why your bills have been to an estimated reading.
The next thing to check is on the gas meter. On the display, there will be a HAN symbol. This measures the connection between the gas meter and electricity meter. Because the gas meter doesn’t communicate with us directly, instead it connects with us via the electricity meter, it’s important that there’s a strong connection between the two meters. If the HAN symbol is flashing, it suggests there is a connection issue, and we’d need to look at getting you a relay, which will increase the signal strength between the two meters.
The last thing to check is that the meters have been set up correctly. Pressing 0 on each of the meters should show you the date and time. If they don't just let us know so we can help you further.
Thanks and keep us posted!
Updated on 12/07/2019