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Why did OVO reduce my refund from EE?

  • 15 August 2019
  • 1 reply
  • 66 views

I was a customer at EE and after many phone calls and Emails I received a final bill in June and duly sent this to OVO.

At this point I made an application to switch to another provider, paid an extra payment to ensure that including my refund I WOULD BE IN CREDIT, however OVO decided to block my move as they state I had an outstanding balance.

Again many phone calls and emails ensued, with various promises that the block will be lifted etc.

I have had various reasons given as to why they were unable to provide a refund and the latest in response to a formal complaint was that .....the final bill did not include VAT and so I need to take this up with Grant Thornton as they cannot authorise my final bill.


I sent the bill as they suggested to GT and a week later decided to check my account and all of a sudden I notice my outstanding balance has been reduced by £230.00 so I now owe 2.65.

I scrutinise my illustrative statement and realise that instead of the outstanding credit refund of 262.90, they have reduced my bill 230.86.

I am tired of having to continually pursue this company to carry out their professional duty but it seems the fight goes on.

Any ideas, suggestions or thoughts
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Best answer by Tim_OVO 19 August 2019, 15:47

I scrutinise my illustrative statement and realise that instead of the outstanding credit refund of 262.90, they have reduced my bill 230.86.

I don't fully understand this situation @brrrr

Any disputes about the charges being presented to you from Grant Thornton needs to be raised with them directly. Their contact email address is: Economy.Energy@uk.gt.com.

If it's the OVO balance or bill, and this is effecting your switch to a different supplier, please reach out to us directly so we can straighten this out: hello@ovoenergy.com.

Tim
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I scrutinise my illustrative statement and realise that instead of the outstanding credit refund of 262.90, they have reduced my bill 230.86.

I don't fully understand this situation @brrrr

Any disputes about the charges being presented to you from Grant Thornton needs to be raised with them directly. Their contact email address is: Economy.Energy@uk.gt.com.

If it's the OVO balance or bill, and this is effecting your switch to a different supplier, please reach out to us directly so we can straighten this out: hello@ovoenergy.com.

Tim

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