At this point I made an application to switch to another provider, paid an extra payment to ensure that including my refund I WOULD BE IN CREDIT, however OVO decided to block my move as they state I had an outstanding balance.
Again many phone calls and emails ensued, with various promises that the block will be lifted etc.
I have had various reasons given as to why they were unable to provide a refund and the latest in response to a formal complaint was that .....the final bill did not include VAT and so I need to take this up with Grant Thornton as they cannot authorise my final bill.
I sent the bill as they suggested to GT and a week later decided to check my account and all of a sudden I notice my outstanding balance has been reduced by £230.00 so I now owe 2.65.
I scrutinise my illustrative statement and realise that instead of the outstanding credit refund of 262.90, they have reduced my bill 230.86.
I am tired of having to continually pursue this company to carry out their professional duty but it seems the fight goes on.
Any ideas, suggestions or thoughts
Best answer by Tim_OVO
I don't fully understand this situation
Any disputes about the charges being presented to you from Grant Thornton needs to be raised with them directly. Their contact email address is: Economy.Energy@uk.gt.com.
If it's the OVO balance or bill, and this is effecting your switch to a different supplier, please reach out to us directly so we can straighten this out: firstname.lastname@example.org.