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Why can't I access my most recent statement?

  • 24 April 2019
  • 1 reply
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Userlevel 1
Hi :)

When I attempt to download our most recent statement from the web, instead I get a page with the following error-

code:
{"code":"Unknown","message":"Failed to fetch statement PDF for transaction nnnnnnn"}




( Where nnnnnnn represents a number I've deleted in case it's supposed to be secret/private. )

Older statements download fine.

Equally we can't download the statement from the app either.

Annoying, as I wanted to check everything is tickerty boo as we had SMETS2 meters installed earlier this month and they've just started doing their automated readings to OVO.

Kind regards
Julie



UPDATE: A few hours later it was working again. Just a temporary glitch it seems. :)
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Best answer by Nancy_OVO 25 April 2019, 14:07

Hey @jewelie - thanks for updating us on this one! Glad to hear it sorted itself out 🙂
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Hey @jewelie - thanks for updating us on this one! Glad to hear it sorted itself out 🙂

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