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Why are my bills are not being generated every month?

  • 11 January 2018
  • 2 replies
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I have had a smart meter for 12 months and haver only had three bills during that time. Up until then a Bill was generated every month after giving readings. Has anyone else experienced the same problem?
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Best answer by Lucy_OVO 16 January 2018, 16:04

Sounds like you might have your preference set to quarterly billing @sew54. This will be easy to update though and we can change it so that you receive bills every month.

If you get in touch with the team on Facebook or Twitter, they’ll be able to help. Alternatively, you can give the team a call or email - their details can be found here: https://www.ovoenergy.com/ovo-answers.

Lucy
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Sounds like you might have your preference set to quarterly billing @sew54. This will be easy to update though and we can change it so that you receive bills every month.

If you get in touch with the team on Facebook or Twitter, they’ll be able to help. Alternatively, you can give the team a call or email - their details can be found here: https://www.ovoenergy.com/ovo-answers.

Lucy
Thank you Lucy. I will give them a call.

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