Understanding my statement & balance

  • 10 February 2017
  • 38 replies
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38 replies

I was £189 in credit 2 months ago, I’ve paid my DD of £132 each month yet my credit is now only £154!

I’ve not given a reading so it’s not due to that - emailed customer services & all they did was send me my statement- why? I already had that as this is how I knew😡

Can someone give me a clue to why it’s gine down & where the rest of the credit has gone
Hi @Hjl64 - I've moved your query over to an existing topic on statements and billing.

If you'd like us to take a look at your latest charges, feel free to message our team on Facebook or Twitter.
hi my account had around £80 in credit and im paying more in my account than im using now my balance is showing -£18 where has my credit gone

edit.

i went through all my billing since iv had ovo and i should have 44.49 in credit
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hi my account had around £80 in credit and im paying more in my account than im using now my balance is showing -£18 where has my credit gone


My advice would be to look at MyOVO, @B1ackf0x1233 - all statements and subsequent balance changes will be outlined there.

Keep us updated!
My duel supply moved from Economy energy 14/1/19. reads for gas and electric sent regulqarly when requested. New direct debit amount sent to me and being paid 28/4/19. So how do I owe £232.05. with a suggested doubling of the current amount?.
Where can I view my account from changeover with charges shown of not just the gross figure but so many units at so much to see where I have spent my money on energy.
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Where can I view my account from changeover with charges shown of not just the gross figure but so many units at so much to see where I have spent my money on energy.


Hey @brumas22,

I've moved your query over here. if you had a credit balance with EE, this may not have been transferred over to us yet.

If you're still paying the same DD amount as you were with them, it may not be enough as our rates are different. We'll ask you to increase your Direct Debit to cover your usage and clear the debit balance within 3 months.

You can check your usage and what's been paid into your account on My OVO, if you haven't already you can set a password and login here.

Thanks!
Hi Eva, thanks for getting back to me. Almost 6 months in from the transfer so I find it suprising you want to charge me for something that might be totally irrelevant.
Unfortunately the only information available to me on 'statements' is the standing order amounts I have paid and the gross amount I 'owe'.
I appreciate you must be busy with the business transferred to you from the failed EE but you still haven't directed me to a place I can view where the huge deficit you report and want me to pay.
So what I need is :-
the opening situation (+ or - £) when 'opening' reads were provided 16th January.2019,
payments made from then and the charges individually for the units used calculated from subsequest meter reads..
If you can be precise as to this information location I will be able to confirm your figures.
Thanks
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You'll need to contact our team, @brumas22, they need to look into your account to provide you with account specific answers.

Please contact our team on Facebook, or email them here: hello@ovoenergy.com, you can give our Care Team a call on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.

Hope this helps.

I can’t see where it shows how much I am in credit. It says that the credit amount £389 includes costs for energy used, standing charges and add ons. What does that mean? Also it’

s always demanding more for direct debits. Now it wants less. All in the matter of a few months. Its putting me off the company.

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Your balance will be shown on page 3 of your statement, @dot52 . Page 4 and 5 will have the breakdown of your usage. 

 

We’ll ask you to increase your Direct Debit if the amount you’re paying isn’t enough to cover your usage , and won’t leave you with a £0 balance at the end of your contract. Find out more here.

Thank you very much. I know where to look now.

 

I gave my readings on the 10th. It’s now the 19th and a statement hasn’t yet been generated. Any idea when it will be please?

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There’s lots of useful info on this thread, you might find handy, @richp, your statement should be produced on the same date each month. If you provide readings the day before your statement it will ensure your statement is accurate, but putting in a reading won’t push a statement through. 

You can book in a free smart meter upgrade here, this will enable us to take remote readings ensuring your statements are always accurate. 

Thanks! 

 

 

 

 

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