I am paying direct debit every month but only receiving statements every quarter, can I receive statements every month? how?
As such, my balance is building up in my account over the quarter. I can't see my monthly usage and it makes it hard to know how much energy we have been using.
how can I change this to monthly billing?
Best answer by Tim_OVO
Nice question this,
We can certainly change your billing cycle so one is sent out every month. On what date is up to you, so send us a PM on Facebook or an email to confirm your preference: email@example.com
My advice would have the billing date just before the payment date, keeping it the same as when you first joined when you pay a month upfront.