Smart meter fitted at the start of this year and recently we discovered our gas readings weren't going through and our bills were still being estimated. I rang to rectify this and they stated they didn't have the correct meter number, they changed this and the readings appeared in the portal, as did a new statement and a new £220 debit....
The original issue was that the old bills hadn't been taken off, but then comparing the bill to the smart meter I am being charged for 9100 kWh whereas the smart meter for the entire year is 4300 kWh....
I've had 3 calls and sent an e-mail, today I got an e-mail saying my statement was ready and it's the same erroneous statement from 7 days ago.
Has anyone had similar and if so how was it resolved? I've spent more time on this than I wanted to already
Best answer by Nancy_OVO
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