No statements after smart meters installed - why?

I had Smart Meters (gas and electricity) installed on 3rd March. When will I see my first statement? Your FAQ says it can take 6-8 weeks (though not why it takes so long), but it is now over 10 weeks.

I can see my usage on the website (though strangely not in the app), so I know the meter readings are going to you, and obviously my DD credits are accumulating, so the lack of statements is not a major issue, but presumably I ought to be getting them at some point ...

Richard.

Thanks @rgphilpott - yes no fear @Mattj3135 I'm here and ready to advise Well actually, I've already got this sorted and I've sent them a PM to advise.

For anyone else with the same issue, this is often caused by a delay in setting up your account with your new meter details. We allow ourselves 6-8 weeks to get this done, and a delay of this long is perfectly normal. If it's longer, something's not quite right, and it tends to need someone from OVO to have a quick look and get it sorted. So if it's been over 6-8 weeks since the smart meters were fitted and you still have no bill, drop us a message on Facebook, Twitter or email: hello@ovoenergy.com.

Thanks,
Tim