I have had a smart meter installed for a short while now and have just started checking the bills out.
I noticed my next bill projection has jumped up quite a lot, at least £20 higher than any "what's gone out" figure from my payment history. It's hard to judge as I can now not see any of my history for when I didn't have a smart meter.
The other strange thing is my highest usage yesterday seems to be when I was tucked up in bed asleep! I can assure you that there was nothing on that wasn't on all day as well.
How can you explain these readings as I can not work it out all?
Best answer by Nancy_OVO
I've added a few tags to this post so other users can find information on the same question.
Your online account can only hold information for one set of meters at a time, which is why your old meter information has been removed. As we would only get readings from your old meters on an ad-hoc basis, this also wouldn't feed into the format of the smart usage graphs. We can collect readings from your new meters consistently and regularly, which creates a much more illustrative and detailled graph.
With regards to the prediction for next month, I'm guessing from the screenshot that your January bill was deducted recently, and that we're now collecting data from the start of February. Based on the few days so far, our system has calculated that if you continued to use energy at the same rate until the next bill is deducted, it'll cost a certain amount. However, it's only got 6/7 days of data to use so far. As the month goes on, this figure will adjust based on all the readings receive and the closer you get to your billing date, the more accurate it's going to be.
The night-time usage does have me a little perplexed though! Sometimes it can look like you've used electricity on the graph when you were asleep/weren't in, if a reading came through late. We're collecting readings from your meter half hourly, so every half hour we sent a request to your meter for a read. If this comes through immediately, the graph is going to be spot on. However, depending on mobile signal between us and your meter, sometimes it takes a short while for the meter to get back to us. If this happens, there can be a delay collating your usage.
If you want to check what the strength of the signal to your meter is like, take your mobile phone close to the electricity meter and see how many bars you have!
Hope this has answered your questions! Comment any more below.
Updated on 12/07/2019