Solved

Just been sent my annual statement - why is it only for electricity and not gas?

  • 6 October 2018
  • 8 replies
  • 276 views

I just received my yearly energy statement but it only shows details for Electricity, I'm on dual fuel fixed 2 year tariff so why no details on Gas?
icon

Best answer by Tim_OVO 9 October 2018, 18:09

I just received my yearly energy statement but it only shows details for Electricity, I'm on dual fuel fixed 2 year tariff so why no details on Gas?

@mrcahughes the only thing I can think of is that your electricity has an earlier contract start/end date compared to the gas. The annual statement is sent out 12 months after the contract start date. So if your gas start date was delayed, it'll be sent out a bit later. The annual statements will be separate for each fuel, though. You should receive an email notification for each, so two in total.

Check this in the My Profile section of MyOVO: http://ovoener.gy/Quote.
View original

8 replies

Userlevel 7
Badge +2
I just received my yearly energy statement but it only shows details for Electricity, I'm on dual fuel fixed 2 year tariff so why no details on Gas?

@mrcahughes the only thing I can think of is that your electricity has an earlier contract start/end date compared to the gas. The annual statement is sent out 12 months after the contract start date. So if your gas start date was delayed, it'll be sent out a bit later. The annual statements will be separate for each fuel, though. You should receive an email notification for each, so two in total.

Check this in the My Profile section of MyOVO: http://ovoener.gy/Quote.
Userlevel 5
Badge +2
Hi @mrcahughes, welcome to the forum!

Do you use Gmail? If so, I think I had a similar problem.

The statements are sent out as a separate email (1 for gas and 1 for electricity) from no-reply@ovoenergy.com. They have exactly the same subject "Your yearly energy statement" and exactly the same body of text in the email.

In my case, gmails conversation view rolled them up into the same chain, so I could only see one of them, until I realised what had happened and clicked on the other. I thought OVO had sent me the same email twice, until I realised that the attachments were different in name by one number. L58033044 and L58033045.

@Tim_OVO Feature Request? Could we have "Your yearly gas statement" and "Your yearly electricity statement" for us Gmail users?
Userlevel 6
Badge +4
@mrcahughes @Mw2870 - I've edited Tim's response just to be a bit clearer - see the bit in bold.
Userlevel 3
I have just been sent an annual statement for gas only, even though we are dual fuel. With our smart meters actually working I can see we have used far more gas on the website than on the statement, and I keep a manual record as well. Clearly a waste of time for OVO to send out faulty statements like this - do they have any quality control?
Userlevel 5
Badge
I've moved your post here, @tony1tf, please take look at @Tim_OVO's best answer.

Thanks!
Userlevel 3
I've moved your post here, @tony1tf, please take look at @Tim_OVO's best answer.

Thanks!

Thanks @Amy_OVO - mine started at the same time, so there shouldn't be a time delay. It seems that sending two separate letters with no mention of the dual fuel contract is asking for trouble. I suggest you try and get OVO to organise just one annual statement, or drop the idea completely.
Tony
Userlevel 3
Following up on this, I see that OVO send out separate monthly statements for electricity and gas. The statements say that I am on a dual-fuel contract and other things like 'EV Everywhere', and Self-service discount. I am only making one payment per month, so I would much prefer if the statements showed the total of how that payment was being used up for both gas and electricity. Other suppliers send out invoices that way - what's the problem at OVO?
Userlevel 7
Badge +2
@tony1tf I checked with the team on this one as I wasn't sure, as I always get both elec and gas on the one statement!!

So in short, they should both be on one statement, sometimes if there are slightly different start dates to the supply that could mean you get separate ones, or if there have been any billing or meter readings issues that needed to be looked at before a statement could be issued, that can also mean on occasion these are sent separately.

Not sure if this is linked to the issues you had with your Smart Meters, and the readings they were sending us. Hopefully that's all resolved now.

Either way, it should right itself from next month and you should get both supplies on one statement. I'm sure you will let us know if it doesn't! 😉

Reply