I have been with OVO since I moved into my rental flat in June last year, I was on a fixed tariff of £39 and I have never been in debit, always been in credit between £30-50 until now. I have had problems with my heating in the flat ever since I moved in which "apparently" got fixed last year. However, when I came to switch the heating on in October (its on a thermostat) I discovered it wasn't working properly. The heating stays on regardless of whether the thermostat is on or not, I have come home to find it has been on all day! Last month my bill was £80! I rang my letting agents but it took over a month till someone came out which was Thursday just gone. He said that it is an older boiler designed to fire up every 30 minutes to get the heat to the taps quicker but because there is something wrong with the valve/plate the heat is being forced into the radiators instead so when I run the tap, shower etc the radiators come on or when it fires up etc. On Saturday I submitted my readings and today I got my statement which shows I am now £68 in debit . I emailed my letting agents and complained and said I wanted reimbursing especially as I am still waiting for it to be fixed. They claim that the gas engineer said it won't be this causing the increase in my bills and they wont pay it BUT I am doing nothing different to last year? I work during the day. My thermostat has been off for the last month. This time last year I was using 404kwh now its 1114kwh. Has anyone had this problem? I don't understand if the radiators are coming on whenever they feel like it that it can't be using up gas?
Best answer by Transparent
I think the Consumer Right Act (2015) is going to help here.
Unlike the previous Sale of Goods Act, the CRA covers physical things (like boilers), services and contract terms. There is no wriggle-room for someone to escape its coverage!
The CRA is administered via the Citizens Advice Service, and you can read about it on their website here. You can phone their Advice Line on 0808 223 1133
There is an Alternative Dispute Resolution (ADR) stage which avoids most cases ever needing to make a claim through the Small Claims Division of the County Court.
You still need to gather the relevant information to assist your case. So