Ovo says on one of its webpages: "Even if you’re completely up to date with your payments on the date you switch, we won’t be able to give you a closing statement for around 12 weeks." They then go on to say further: "There’s nothing we at OVO can do to speed these processes up. IGTs are relatively small companies and they don’t usually have the resources to move as quickly as the bigger networks." In an e-mail, they told me further that the time frame of 12 weeks in case of IGTs is an industry standard, however they didn't meet my request to provide me with any document confirming this. Ofgem hasn't confirmed this to me either. Moreover, I can't find a similar statement on any other energy provider's webpage. I therefore suspect this horrendeous delay in providing me with a closing statement is Ovo's making. Can anyone provide further insights into this?
Best answer by Tim_OVO
You’re the first person to post an Independent Gas Transporter (IGT) related topic - nice one! I’ve tweaked the title of this and added some tags, and other IGT queries can therefore be added to this topic to help other users out.
I’m sorry to hear about this delay with your final statement. IGT’s do have this 12 weeks window to sort out the official readings to be used, but they’re often a lot quicker! If we don't have what we need within 6 weeks, we can get in contact directly with the IGT to find out what the holdup is.
That’s the same 6 weeks that the national grid has, so we can't do better than that. If it has been more than 6 weeks since your supply switch date, send me a PM with your account number, name and DoB so I can look at this for you.