Bills and statements from OVO

  • 19 December 2017
  • 1 reply
  • 283 views

Joined OVO in October for electricity and gas, monthly direct debit.
First statement 18th Nov using estimated readings for the period 18th Nov to 21st Nov (4 days)?? £23.97 credit

7th Dec email from OVO requesting meter readings
8th Dec readings emailed to OVO
9th Dec email from OVO thanks for readings
16th Dec email from OVO statement Attached, "Estimated readings and charges for the period 15 Dec to 16th Dec (2days)?? £9.03 Debit
Battered & bewildered am I, Can someone explain??

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Joined OVO in October for electricity and gas, monthly direct debit.
First statement 18th Nov using estimated readings for the period 18th Nov to 21st Nov (4 days)?? £23.97 credit

7th Dec email from OVO requesting meter readings
8th Dec readings emailed to OVO
9th Dec email from OVO thanks for readings
16th Dec email from OVO statement Attached, "Estimated readings and charges for the period 15 Dec to 16th Dec (2days)?? £9.03 Debit
Battered & bewildered am I, Can someone explain??


Hi @wolsrup,

This is a really unique situation so I'd like to have a look into it to see what's going on. Can you send me a PM with your account number, full name and DoB so I can access your account? Alternatively you can PM us these details on Facebook or Twitter.

Cheers,
Nancy

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