We had solar panels installed on the jubilee weekend in 2022 so nearly a year ago
I made the application immediately to ovo
After hearing nothing for weeks i chased the application up and was told that i needed a new smart meter
This was installed promptly- BUT still no news regarding the seg application
So i chased up again in October 2022 when i was told there was still some paperwork that i hadn't supplied
I then submitted all the documents that were requested and expected to be contacted reasonably promptly
Yet again months passed with still no contact
So i raised a negative review on trust pilot
This prompted an actual response where unbelievably i was told yet more documents were required!!! Why all documents were not requested at the start i do not know
If i was cynical i would say its a delaying tactic whilst we are subsidising the electricity grid with our excess electricity!
It is now 3 weeks since I submitted this final lot of documents and I am still waiting
I have been told that my application will be backdated to the date of my original submission date. Unfortunately I have lost all faith in ovo ever completing my application as it has taken that long
Has anyone else waited as long and actually had a resolution?
