Question

in house display

K
Rank

Hi Everyone

Hoping someone can help, on Sunday my In house display unit stopped working in fact it was frozen at 21.06pm.  Now the In house display unit is an old one I have when I was a customer of SSE.  Telephone on monday and spoke to as lady who asked me various questions about serial number and I kept telling her it is an old one well in the end she said someone would call me back about getting a new one, so far nobody has made contact.  Any suggestions on how I go about getting a new one I have tried various means of communication with OVO but cannot seem to get anywhere.  HELP.

5 replies

Jeffus
Rank
Userlevel 7
Badge +2

Hi @KazzaS

Could you post a photo of the In Home Display?

It may help others suggest something. 

K
Rank

I have manage to get it working again but would like to change it to an updated version if poss.

 

Jeffus
Rank
Userlevel 7
Badge +2

Hi @KazzaS

Try running this check and post what it says. 

https://smartmetercheck.citizensadvice.org.uk/

This may help identify what your options are. 

 

K
Rank

I now confused as my smart meters outside for both electric and gas are working ok and sending readings every 30 mins.  How does this help with my in house display unit???  very confused….

BPLightlog
Rank
Userlevel 7
Badge +4

I now confused as my smart meters outside for both electric and gas are working ok and sending readings every 30 mins.  How does this help with my in house display unit???  very confused….

Your 30 min readings can be seen on the usage page of your account https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

so you can check for each half hour when you used energy .. could help with seeing what you can switch off or down

Sitting in a Faraday cage, waiting for a signal

Reply


Terms & ConditionsCookie settings