UPDATED 27/08/20 We removed SSR for new and renewing members on the 29th July 2019.
All existing members on SSR contracts will continue to receive the payment until their SSR contract ends. (Instead of offering SSR the saving will be added to the headline tariff price.)
Afternoon guys! Your next installment of FAQs is about rewards you can earn through being with OVO. Any questions or anything I haven't covered, please comment below!
What is the Self-Service Reward (SSR)?
If you manage your energy online and only call us when there’s an emergency, then you’re helping us cut our costs. We think it’s only right that we pass some of these savings onto you, which is what the Self Service Reward is all about.
How can I get it?
Here’s what you need to do to earn the £7.50 per fuel per quarter:
- Manage your account online (receive all communications via email and make changes to your account through My OVO or the OVO app).
- Pay by Direct Debit (and make sure it’s the recommended amount).
- Submit readings online at least once per quarter (unless you're have a smart meter)
What if I call/get in touch?
If you can’t find the answer to your query on your online account, on our online FAQ or on the Forum, you’d be able to get in touch without losing your reward. Same goes for an emergency or a complaint.
More info on the Self-Service Reward
What is the Interest Reward?
It’s a thank you for your loyalty and keeping your account in credit. It starts with a 3% reward in your first year with us. This increases to 4% in your second year and then 5% in your third year and every year thereafter. If you're in credit when we generate your statement, we'll work out your OVO Interest Reward based on the credit balance brought forward from that statement. You'll then see it on your next statement.
More info on the Interest Reward
What is Refer a Friend?
This is a reward for introducing your family and friends to OVO, and getting them to sign up! You can send anyone you know a link via your online account. Once your friend has switched over to OVO, you’ll both get an email containing a selection of Amazon, John Lewis or Marks and Spencer's vouchers as a thank you. It can take up to 30 days after they’ve switched over to arrive.
More info on Refer a Friend
Who are CORGI Home Plan?
OVO have partnered with CORGI, who provide insurance plans to cover your boiler, central heating, plumbing, drains and electrics – protecting you from unexpected repair costs, and bringing you help when you need it most.
More info on CORGI