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Will I be charged exit fees for leaving my current plan early and fixing into the 2 Year Fixed plan?

  • 23 May 2017
  • 2 replies
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Please confirm that I can switch to your new 2 Year Fixed Energy Plan now with no exit fees even though my current Better Energy Fixed (all online) plan does not end until 17 December 2017.
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Best answer by Anonymous 25 May 2017, 20:03

Updated on 22/09/20:

 

Great question, @andrew

You can upgrade from the 2 Year Fixed plan at anytime in your contract without being charged an exit fee. Usually your online account will allow this upgrade.

If you can’t find it, reach out to our Support team to request this.

 

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Userlevel 6
Please confirm that I can switch to your new 2 Year Fixed Energy Plan now with no exit fees even though my current Better Energy Fixed (all online) plan does not end until 17 December 2017.

Hi @andrew mmm you would think that as you're staying with ovo for a further two years and i assume that this new contract will have early exit fees - ovo wouldnt charge them on this type of switch as youre a loyal customer.

That being said its still best to hear from ovo directly so i suggest in this case you drop @Tim_OVO a private message with your full name, address including post code, ovo account number & your date of birth and Tim will be able to double check your account and contract for you.

Kind regards

Updated on 22/09/20:

 

Great question, @andrew

You can upgrade from the 2 Year Fixed plan at anytime in your contract without being charged an exit fee. Usually your online account will allow this upgrade.

If you can’t find it, reach out to our Support team to request this.

 

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