Question

Why has my gas supply been renewed but not my electricity? Only been billed for gas after renewal....

  • 1 April 2021
  • 1 reply
  • 22 views

Gas plan renewed not electricity have been been billed for gas but not electricity. Can someone explain this please?

 


1 reply

Userlevel 7

Hi @Alasdair Milne and thanks for posting this! It’s an odd one for sure. 

 

This topic details a different contract start date between electricity and gas… spoiler alert: the contract end date being later was the cause, might be worth checking out: 

 

 

But if you’ve not been billed for the electricity, it tells me something’s happened that might be preventing the renewal and the bill.

 

Can I ask, did it appear like the online renewal went through for both fuels OK? It wasn’t like you could only see a gas renewal option?

 

You might be able to catch our support team on web chat, here. They go home at 6pm. But they’re open tomorrow 9-5pm and Saturday. Get them to check if there’s anything holding up that bill / renewal, and then let us know if you can!

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