Please send me your trust pilot link. Our conversation was pointless this morning.
My point is very clear:
You choose as a company not to roll you’re clients on to the best tariff at the end of there contract, you instead default to the “ standard tariff" when there contract expires. You could simply agree to roll the contract over to the best tariff for you at the end of the contract term .This could be agreed to at the point of signing up to the contract. The contract is 12 months rolling and will automatically default to the best tariff for the next 12 month period, i would of happily done this. That easy. Happy customer, great reviews. No money or time spent by you guys dealing with me. But do you make more out of the approximately £150 per year ripping your customers off on “standard tariffs”.
You choose to not do this. This is a case of wont not can’t the system is in place. You place the onus on the customer. Break away, be the first energy company to offer this. I don’t think you want to as you profiteer off whatever percentage of you’re customers don’t call you up to renew the contact at the end of the term. Its a SCAM.
Life is about choices. You guys choose to rip your customers off. You could lead the industry but you are just rip off merchants like all the other providers.
I can’t be asked to leave now or i would. Please ensure i am on the best rate for the next 12 months.
Best answer by Tim_OVO
I’m going to jump on in with this one - thanks for posting
Fixed tariffs: you agree to a contract lasting x number of months. With leaving fees should you leave the contract early. We are now protected against a loss, and can buy your energy (roughly how much we think you’ll use in a year) in bulk at the start of the contract, on the cheap. Passing the savings on to you.
Variable tariffs: we are not protected from you switching supplier, and have to buy your energy in smaller amounts, with a shorter time horizon, and a higher premium. This is why (in general) the variable tariff is more expensive. You trade flexibility of supplier and tariff, for price.
We certainly can’t assume you’re going to stay with us for another X number of months, once your current contract is up. Instead, we contact you 6 weeks before the contract end date, then again we contact you 2/3 weeks before, then just after the contract end date. Every time giving you all of your options. We also provide self service renewal options throughout this period. If after that we still don’t hear from you, we stick you on the variable tariff. At any point, you can then fix in.
I honestly can’t think of a fairer and more transparent way of doing it. What do you think?
More info on our tariffs here!