Not a complaint, more an annoying observation. For the last couple of months I’ve been keeping an eye on the tariff’s being offered to me should I wish to renew. Been pretty stable, both 1 and 2 year with rates only differing by around just a pound or two during this time whilst I’ve been following them. Anyway, committed yesterday to renew on a 2 year contract with monthly payments at £129 only to discover a .pdf doc sent through this morning containing the details of said new contract. Guess what ? Apparently I’m going to be paying £142 p.m. ! Thank-you very much for that little surprise. What’s the point of giving me an indication of what I can expect to pay on renewal only to discover that’s actually not going to be the case ? In the greater scheme of things, I’m not going to lose any sleep over it but maybe some kind of warning advising pricing advisories can be 10% either way of what are actually indicated (which I thought - incorrectly apparently - were automatically tracking, and therefore indicating, actual and expected use and costs) ?
Victor Meldrew - out.