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I've contacted the ombudsman, due to the lack of trying to get my money back from an estimated bill the cost me £640 when I was payg.

Hi @Jez8t3,

 

I’m really sorry to hear this. 

 

I’m afraid if your case is already with the ombudsman then we’d be unable to help with it here. 

 

You’d need to contact the Ombudsman directly via:

 

Have you already got a complaint raised with OVO? If so, you should have a complaint handler who should be personally dealing with this. It’s worth noting that the Ombudsman wouldn’t be able to take this on if your complaint is less than 8 weeks old. If this is the case we’d be happy to reach out to your complaint handler for them to get in touch. Please let us know.

Well 640 disappeared from my account 

Hi @Jez8t3,

 

I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.

 

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview

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Hi @Jez8t3,

 

Apologies, try this link - https://forum.ovoenergy.com/inbox/overview

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