Just wanted to ask for some help, as we feel increasingly desperate.
On Monday evening when going out to top up my pre payment gas card I lost the card. I rang Ovo who said that any pay point could issue a new card. I went to the nearby shop they recommended, but they did not have any Ovo gas cards. I went to 3 other shops listed on the paypoint website as issuing cards, none of whom had any ovo cards available.
The next day I rang every shop that was listed as issuing the cards in 3 different areas. Only one shop I spoke with had an SSE card available, which an advisor had told us would work. I went there and they were unable to issue the card as the tag ID came up as not valid on that scheme- I was later told by another advisor that SSE cards no longer work for Ovo. We then called Ovo again who said they would send an engineer, and they would be with us on Tuesday evening. They did not arrive.
On Wednesday morning we rang Ovo again - they apologised and said they would send another engineer, and to ring at lunchtime if they had not arrived. When they didn't arrive, we rang again. We were told that we should ask the emergency team to cancel the Wednesday morning appointment and schedule a new one. The advisor promised to ring us back in 3 hours to check someone had arrived. We were then put through to the emergency team who said the advice we had been given was bad, that the company being used were very poor quality, and that the advisor would not cancel the appointment we had scheduled on Wednesday morning, but request another appointment via emailing the engineers. The idea was that we would have 2 engineers on their way to see us.
It is now Wednesday evening and no one has arrived. I have just rang Ovo again and they have assured me that an engineer is on the way, but have not been able to do anything other than that. We are very cold and very frustrated! Does anyone have any advice please?