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You can now manually submit smart meter readings on your OVO online account and app!

  • 23 July 2020
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You can now manually submit smart meter readings on your OVO online account and app!
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New feature announcement 

 

Members on our new online account can now submit smart readings manually, if their meter hasn’t provided a reading after five days. If you use the app, just make sure you have the latest version. 

 

This means that members with a smart meter with intermittent or no communication with us can still receive accurate bills. 

 

Heads up that we’ve added a ‘validation threshold’ that will flag if the readings are too high or too low based on a member’s expected consumption and previous readings.

 

See this topic for a list of tutorial’s we’ve made about the new online account. 

 

See this topic for a space to give feedback on the new online account and its features.


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