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Why is there no hyperlink on confirmation email to confirm access to new online system?

  • 20 April 2020
  • 1 reply
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I have been requested by OVO to move my account to a new online system and need to reset my password. However when I receive the  OVO email to reset my password, there is no hyperlink, just the Company logo.

This has happened on a number a times that I’ve tried the password reset.

Consequently I’m locked out of my account.

Has this happened to other people and is the Company aware of a problem?

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Best answer by Transparent 20 April 2020, 11:10

Hi @John F1949 - there are lots of similar messages currently hitting the Forum.

Have a look at what I’ve just written to another Forum Member here.

Note especially my final comment about logging in using your old ID and password. Using a Link from within an email purporting to be from a company leaves you open to attack from malicious third parties. Anyone could construct an email with OVO’s logo embedded in it!

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Hi @John F1949 - there are lots of similar messages currently hitting the Forum.

Have a look at what I’ve just written to another Forum Member here.

Note especially my final comment about logging in using your old ID and password. Using a Link from within an email purporting to be from a company leaves you open to attack from malicious third parties. Anyone could construct an email with OVO’s logo embedded in it!

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