When I look at the graphs on my ovo account the information shown for the previous years is incorrect. The Graph for the electric is fine, but the Gas is completely wrong. Any Ideas?
Best answer by PRoberts
Hi Guys if you look at the information Thurion sent to you a while back, that is exactly the same problem im having. You obviously have a glitch in moving the data over to the ‘new’ in house system. I will continue to send in my meter reading each month, im sure at some point the tech team will sort out the glitch and update the records with the correct readings. Please dont worry to much about this, I was only trying to raise awareness, but you are already aware you have a problem.