I normally take and upload meter readings on the 3rd of each month, but the ‘submit meter readings’ button has disappeared from my My Ovo page. I’ve gone into each and every part of the My Ovo homepage but it’s nowhere to be seen. Normally it’s available as soon as I log in. I used to get monthly reminders to submit a reading but about three years ago these emails stopped, so I don’t have a link to click through on either. Anyone else? Help?!
Best answer by Amy_OVO
It looks like you’re on our new online platform,
If you don’t have a smart meter (or the smart meter doesn’t send us your readings remotely), please reach out to the team, they’ll take a look into this. You can send us a message on Facebook, Twitter and our Help centre has online chat. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.