Received an email this evening allegedly from OVO saying that I may be receiving notice from my bank that OVO has renewed my Direct Debit and that whilst the monthly payment will remain the same the date will change. It then ask me to sign in so that OVO can check my email address. Whilst I deleted this email on opening my OVO app on my mobile a message appears that I can't sign in until I have changed my pass word. Cant contact OVO until Monday but just ask if any OVO customer has received a similar message. Could be a scam or has OVOs site been hacked.
Best answer by Tim_OVO
Quick reply here from me, thanks for flagging,
Please be aware that we do send out an email, as you mention, after your online account is upgraded to the new version. This is to let you know that the DD has been migrated, it’s still the same amount, but may have a new payment date if the migration happened too close to the original payment date, and will have a new ref number.
There’s no action you need to take off the back of this, but you can view and change the amount online.