But despite me clearing cookies, cache, using incognito windows, changing passwords etc etc.. whenever I try to login with my new OVO ID and password the screen immediately reverts to the old closed account page.
Meanwhile, OVO wants meter readings for the new house but I can't access the new account page.
Emails to the customer service guys just suggest what I've already tried.
I have sent them another email address I have to associate that with my new account but that didn't get picked up on as a suggestion. So I just tried that as a suggestion again.
In the meantime..
Any ideas? Cheers.
Best answer by Eva_OVO
Updated 18/08/2020: you can toggle between energy accounts. See this topic for more info!
Are you able to access your account on any other devices,
To make sure that your old account is closed, look for a final bill and refund. If this hasn’t happened and it’s been more then 6 weeks since the move out, reach out to our Support teams: We’re on Facebook, Twitter and our Help Centre has online chat! They’ll need you to confirm your name, DoB and new account number!