But despite me clearing cookies, cache, using incognito windows, changing passwords etc etc.. whenever I try to login with my new OVO ID and password the screen immediately reverts to the old closed account page.
Meanwhile, OVO wants meter readings for the new house but I can't access the new account page.
Emails to the customer service guys just suggest what I've already tried.
I have sent them another email address I have to associate that with my new account but that didn't get picked up on as a suggestion. So I just tried that as a suggestion again.
In the meantime..
Any ideas? Cheers.
Best answer by Eva_OVO
Are you able to access your account on any other devices,
To make sure that your old account is closed, look for a final bill and refund. If this hasn’t happened and it’s been more then 6 weeks since the move out, reach out to our Support teams: We’re on Facebook, Twitter and our Help Centre has online chat! They’ll need you to confirm your name, DoB and new account number!