Question

Why can't I see electricity meter reading history in online account?

  • 22 November 2020
  • 2 replies
  • 41 views

Userlevel 1

I can see a link for gas reading history in the online account, but the electricity one is missing. Why isn’t it there?

 

 


2 replies

Userlevel 6
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Hi @TomatoPlant ,

It looks like you’re part of a new trial experience that’s mentioned here: 

For some strange reason though, it seems only your one of accounts is included in the trial and not the other account. Could you check Billing History to see whether the missing data is there please?

Userlevel 7

It looks like you’re part of a new trial experience that’s mentioned here: 

 

 

Yep you are part of the new billing trial, @TomatoPlant - that said this meter reading history feature isn’t effected by this I’ve been told.

 

Could you check Billing History to see whether the missing data is there please?

 

^ this would be good to know, but I also wonder if this is a symptom of a wider issue, which is also causing your billing to be changed, as outlined in this topic:

 

 

I’ll leave a comment on that topic as well, but I think we need a ‘case’ raised with our Support team on this. If you do this via web chat, you can provide the URLs to both of these topics. 

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