I seem to have started receiving paper statements all of a sudden, which I really don’t want. Please can you let me know how to switch these off?
Best answer by Eva_OVO
Welcome to the forum! :)
This is an issue we’ve come across on the new online account. You can change your communication preferences on your profile on your online account, you just need to select email rather than post and we’ll stop sending paper statements. It may be worth checking your billing summaries to see if you’ve been charged for the paper statements.
If you have, we’re really sorry but don’t worry we will refund the charges. Just send us a message on Facebook or Twitter with your name, DoB and account number. if you don’t use social media, our Help centre has online chat!