Since the update to the app, why am I no longer able to view my usage in pounds, only kwh?
Best answer by Amy_OVO
Updated on 05/06/2020: This issue has been fixed. More info here.
Further info on the new billing system can be found here.
This is a good question,
There’s a new online platform being rolled out at the moment - it sounds like you’ve been effected by a known issue with some members on this new online account.
We’d be happy to check if you’ve been moved over, and if you’re effected by this issue, we’d like to get a ticket raised with our developers.. Please reach out to our team, you can send us a message on Facebook, Twitter and our Help centre has online chat!