Hi, I moved in 3 weeks ago, tried set up account which tell me to choose electricity and gas I did it, and my online account wasnt created proply. I cant do anything on it. Also I got email from boost comapny that my electric is top up. But my gas is in ovo with meter readings. What can I do, if I cant choose just gas on website to set up my account.
Best answer by Transparent
Updated on 10/04/20: please be advised that as all non emergency appointments have been cancelled, OVO will not be able to fit a smart gas meter. Please reach out to the OVO social media team to get an account set up for your gas meter here. Please reach out to the Boost social media team to get your smart electric account set up, here.
You have arrived on the OVO Forum where we provide answers and responses to customers with Pay-Monthly tariffs.
Since your electricity is a top-up meter (Pay-As-You-Go), you need to head over to the Boost Forum where you’ll find fellow customers who have the experience to provide the advice you’re after.
It’s quite likely that there is already a Topic there about how to handle a different type of payment for gas-only. If you can’t find it, then post the question there.