I cannot access my account to submit meter readings. It will not send me a new password. It is as though I don’t exist and there is no telephone number to ring. I joined Ovo Energy several years ago for the supposedly good service but this is dire. I will look at moving supplier.
Best answer by fire42
Updated on 22/06/20: Please see this tutorial on how to fix login issues with your new online account!
spoke to CS...apparently the reset request should open a page on which you change the p/w..not instigate an email request
escalated to IT by adviser....experience with them is poor...took weeks to sort out email issue at beginning