This is another bug that I came across last night while playing with my phone. Here’s the details:
What’s the problem?
Viewing PDF Bills in the OVO Energy app on Android 10 blocks the use of Full Screen Gestures like Back
How do I make it happen?
- Enable Full Screen Navigation Gestures in your device settings
- Launch the OVO Energy app
- Bring up a PDF version of your bill/statement
- Try to use the “Back” navigation gesture
What should happen when I do this?
I should be able to back out of this view and return to the main part of the app
What happens instead?
I remain “trapped” in the same place
Is there anything else that you think might be useful to know?
Yes. Since Full Screen Navigation Gestures are a new feature introduced in Android 10, this bug is only possible in Android 10 onwards via this method. However, it also seems to affect the Back button in general as well, so this might not be limited to gestures only.
Best answer by Tim_OVO
Quick update on this bug report is that we’ve been able to quickly and easily raise this as bug ticket last week. Our developers will be working on this, so thanks for the great spot and report!