My eldery mother has recently switched to Ovo but has struggled to understand what needs to be done and how she can manage her account. She has had a 15 page pack sent through with a customer number but no Ovo ID (from what I can gather)
How is she able to create an online account so she can check her service and raise queries etc?
As she was getting nowhere with the customer service team she called back to cancel and she was told that she was unable to do so. Her switch date is the 7th of September so she must be covered by some form of 14 day cooling off period. That said, she is happy to remain a customer and switch providing she can get to her account. She doesnt appear to be able to find an OvO ID which the website says is required for registration.
She has a customer ID though
Can anyone help or can customer services explain why she is unable to cancel prior to her switch date?
Best answer by Jequinlan
Updated on 04/09/20:
How do I sign into the online account?
It’s super easy – you just need your OVO ID or email address. If you have (or have had) multiple accounts with us, it’s best to always use your OVO ID rather than your email address.
You’ll find your OVO ID on your welcome letter or email, or at the top of any of your statements. If you’ve logged in before and already know your password, you’ll only need to do ‘step 1’.
Step 1: Get to your My OVO energy account
To log in directly, visit https://my.ovoenergy.com/
You can also log in from the OVO homepage – take a look in the top right corner for the button that says ‘My OVO’.
Step 2: Set up a password
Look underneath the big 'Log in' button. Find the link that says ‘First time logging in?’, and click it.
Step 3: Give your email address
Type in your email address and click ‘Submit’. If you’ve got more than one OVO account, we might ask for your OVO ID too.
Step 4: Check your email
We’ll send you an email with a link to set your password – open it, create your password, and you’re in. The email is from 'firstname.lastname@example.org' – and the subject line will be 'My OVO password change request'.
It’s important that you set your password within 30 minutes, as the link will expire. If you don’t get an email straight away, it’s worth checking your ‘spam’ folder. If you’re a Gmail user, it may also be filtered into your ‘promotions’ folder.
Step 5: Sign in whenever you like
That’s it. You’ve got access to your online account. It’s easy to use wherever you are, on your computer, laptop, tablet or smartphone.
OVO are a fantastic energy supplier and, whilst getting going can be a little of a challenge with any new company, the App is excellent and insights into energy and bills is probably the best I have seen.