Did anyone know about this? Did I miss something? I do not remember seeing anything about no more statements in the explanations of the 'new account'.
Could anyone please help me answer the following questions:
1) Will we ever be getting a formal bill with this new system?
2) Does anyone know how we now get a QR Code for direct comparison with other suppliers? This was always shown on a statement and is a quick way to get like for like comparison without having to do all the adding up yourself.
3) Does anyone know how we can get a view of the total KW hours used between two user selected dates (not calendar month) as is showing in the myOVO app now e.g. what is the total consumption for gas or electricity between 19th September and 18th October, without having to add up all the daily usage myself?
4) Has anyone found a way of getting a direct comparison of cost and usage between the same period (eg. September) for the current year and the previous year without having to get the spreadsheets out or go and fiddle with your IHD?
Best answer by Tim_OVO
Updated on 10/06/2020: We now offer a monthly summary, with the new billing platform, this is much like a monthly statement. See this guide for more info
You can find tutorials for the new online experience here.
Lots of questions here,
At the moment there's no formal monthly statement. You get a running balance, updated from the smart meter every day, and a formal statement every 6 months. This might change to every month if that's what our customers want!
There's also no QR code or historic usage, as of yet. This new experience is in development, so we'll be adding new features all the time. You can add feedback for suggested improvements that goes straight to the developers - do this at the top of page!