Best answer by Emma_G
Updated on 15/06/20: As well as checking your junk and spam folders, you need to consider if OVO have the correct email address on file for you. It might have been submitted with an error when signed up.
Please request a password reset on the login page, give it 30 minutes for the reset email to show in one of your email inboxes/junk folder. If it’s not been received, please send us a message on Facebook, Twitter or call us to get the email details checked: 0330 303 5063
I am sure you have already checked, but have you had a look in your e-mails spam box? Could the reset email have been sent there?