Just joined OVO last month & set up DD Had email to say statement was available to view in MY OVO but cannot get beyond seeing progress of my switch ( supply due to start on 15th May & Dd taken from bank account OK Help Please - am I doing something wrong?
Best answer by Lucy_OVO
Don't worry - it doesn't sound like you’re doing anything wrong
If you've got an email to advise about an available statement, but you're still seeing this 'onboarding' progress page on My OVO, it tells me that either your electricity or gas switch has been completed, and the other hasn't. We might be waiting to confirm the opening meter readings for the 'unbilled' supply, which would explain the display on My OVO. This can take up to 6 weeks from your supply start date to get sent to us. If it's been longer, there might be a holdup, or a system issue that needs looking into.
Send us a message via Facebook, Twitter, or webchat via the Help Centre, for us to check. For anyone else, here's a bit of info on this opening meter reading process: https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/the-switching-process/whats-the-delay-with-my-opening-or-closing-readings.html.
Just to add, I've moved this topic to the Pay monthly forum, tweaked the title and added some tags so other users with the same query can see the advice given.