Hi all, I was upgraded to the new experience yesterday. For background info I left Ovo in September 19 and came back in March 20. As my old account from Sept 19 still exists I would always log in with my new customer number to ensure I see only the new account. Since the upgrade I can only log in with my email address but, by doing so, both the account closed in September 19 and the current one are displayed. I can switch between the two but there’s a message on both saying that my account will close shortly! I can’t find a way to change the email address on my old account so it looks like the two accounts have been merged together in some way. I’m not leaving Ovo so I need to ensure that the system knows this and so doesn’t close my account.. I know I can’t contact Ovo by phone so does anyone have any ideas?
Best answer by Amy_OVO
Welcome to the forum,
I’ve added some tags and changed your topic title to help other members find this handy post!