I completed the moving in registration over a week ago and never received any confirmation emails from OVO. The property is already supplied by OVO so does not require a transfer period. I completed this form again today in the hope to get some light of account set up and meter readings put in.
I have also tried to login and it lets me set my password but once logged in, it says a problem has occured or they cannot find my details.
I need access to an account to put in meter readings and pay, however I do not understand why this is an impossible task and I have double checked my emails and junk folder and received no communication.
Best answer by Ed_OVO
It sounds like there may have been a problem with your initial attempt to notify us of the move in.
I think you’ve done the right thing signing up again, but if you haven’t heard anything in about 48 hours, it may be worth reaching out to the team.