Please help. I went to enter my monthly reading but it says readings already entered today. The readings are each approx 3000 units higher than they actually are! Hubby doesnt have access to account and the helpline is closed. Has anyone else had this please?
thanks, I’m frantic
Best answer by Tim_OVO
Updated on 23/07/20: If you have a smart meter that isn’t sending readings to us, you can now submit them manually. See this topic for more info!
You’re absolutely right,
This issue is now fixed, and members will need to resubmit any meter readings from yesterday, as these won’t be showing on the online account anymore, as a result of this issue. Here’s the official advice on the issue:
The incorrect read history was displayed online and the app from 11am on 30 June to 9am today (1 July). Reads submitted during this time haven’t been used to update balances due to the same issue. This means that estimates will have been used instead.
If a member contacts us about this, please apologise for any concern and explain that this was caused by a technical issue which has now been resolved. You can also reassure them that their data hasn’t been shared with anyone else.
Ask for another reading as this will update the account with their current balance.