We signed up a long time ago when it was under economy energy. But I have no idea what email address was used.
Is it possible to change the email address for my account?
Best answer by Blastoise186
Wow, you’ve been around for a while then! Economy Energy closed down probably a good couple of years ago, so I can understand why you’ve lost the details.
Yep, this may be possible to do, albeit a little more tricky than usual.
As long as you can remember your other account details, it should be possible to get this sorted out. What you’ll want to do is have a chat with the Support Team over the phone and let them know you forgot what email address you’ve got on file. They might be able to remind you and provided you can still access that email account, you can do a Password Reset or First Time Logging In over at MyOVO to get back into your account properly.
If you can’t get into that email account, the Support Team should be able to help you switch the details over to another one as long as they can verify you as the account holder. They’ll walk you what you’ll need to do after that.
Hopefully you’ll get back in, but let us know if you get stuck. :)